• PanicGO Solo is a gps tracker personal alarm with built-in UK Careline 24/7 monitoring for emergency alerts. It uses your own Android (versions 5 to 12) mobile phone to power the system. Links to other mobile phone platforms (such as iOS) are not currently available.
• Solo is designed to support anyone who may feel vulnerable – on a blind date, lone working, biking out in the country, out late in the city, away from home.
• When you order Solo, we will despatch to you, within 1 working day, a package containing your Bluetooth control button, and a user guide explaining how to access our system. This package will be sent by first class post.
• The button will be delivered to you inside a small clip for protection during transit. You can then decide how you prefer to carry your button with you. You can keep it in the clip and attach it to a key ring, to a belt hoop or to a bag. Or you can remove it from the clip and attach it to the rear of an ID badge or a wallet, using the self adhesive pad at the rear of the button. Or you can just slip it into your pocket. You decide. Each day could be a different way.
• To set up Solo, the user guide will explain how to download the app onto your Android phone. You will update the phone’s settings, then securely enter your personal details into the PanicGO system. When you have provided the necessary monitoring information, then you will take your Bluetooth control button and pair it with your phone as described in the user guide.
• Once we see that you have registered your information into the app, and paired the Bluetooth button, we will link your system with the Careline monitoring centre. This is usually done within a few hours, and we will email you to confirm that everything is in place. It is now time to test your Careline monitoring system. For this first test, just place your phone on the table beside you and press and hold the button for a minimum of 6 seconds. If all is working well, the Careline team will receive your call and will be able to see your location and details on their screen. They will also be able to see that this is your first activation, and they will use your first name and speak to you through the phone’s speaker. You will be able to reply to them using the phone’s microphone.
• Once the initial set up is complete, nothing more is required. The Solo alarm system will continue to operate in the background, and you can continue to use the phone in the normal way. A small PanicGO logo shows on the phone screen to confirm that it is still active. The battery in the Bluetooth remote control button typically lasts for 18 months, but we recommend changing it annually – please check the user guide. Keep your own phone charged and switched on, of course!
• The Android app download, and a full year’s 24/7 UK Careline monitoring, are both included in the initial purchase price. We will contact you by email towards the end of the year to offer you the opportunity to renew your Careline monitoring for another year.
• You can raise the alarm without touching the phone – just discreetly press and hold the button for 6 seconds. The phone can be in a bag or a pocket, or elsewhere in the room. The Bluetooth connection can typically cover for up to 10 metres indoors and 50 metres outdoors with line of sight. Solo contacts the Careline on minimum speaker volume so that Careline staff can listen and assess the situation without aggravating a potential aggressor. The Careline can see where you and can activate the phone’s speaker if it is considered appropriate to do so.
• But thankfully, in real everyday life, the need to call for assistance is a rare event. Mostly, we just need to keep in touch with people we know and to share that reassurance. For that reason, we have added PING location reveal to Solo at no extra cost. If you jump in a cab, and want to let someone know you are on your way, just use PING to send a live tracking link to family and friends. You can send a PING to anyone in your contacts list, using WhatsApp or other messenger systems, together with a short voice mail or text.
• PING is not for emergency calls, and it makes no contact with the Careline. Your chosen contact does not need to have PanicGO themselves – they will use their own phone to receive and follow your live tracking link which refreshes every 60 seconds. Each PING lasts for 30 minutes, and is provided as part of the standard package.
• A single payment of £149.40, inclusive of VAT, secures you a Solo system, inclusive of PING and 24/7 Careline monitoring for a year. It is delivered free to your address in the UK by First Class Post, and returns can be made within 30 days of delivery for a full refund.
• Our slogan is “Feel Safe” – we hope that is just what Solo will do for you.