PanicGO Ltd Terms and Conditions
Terms and Conditions last amended on 01/09/2022
These Terms and Conditions relate to this website and the related services which are operated by, or on behalf of PanicGO Limited of The Media Centre, 7 Northumberland Street, Huddersfield, West Yorkshire HD1 1RL, United Kingdom, Company Number 10202870 (collectively ”We” or “Us”). We operate or have operated on our behalf, a number of different websites, services and products (“PanicGO System”) with many different features (collectively “PanicGO Services”), although not all features will be available on all products. This Terms and Conditions Agreement sets out how you may use the PanicGO Services, and any additional features we offer.
The PanicGO Services may not be available in some languages or countries.
By using the PanicGO Services you agree to be bound by this agreement and any amended or additional terms that we may publish from time to time (as detailed on Our websites and amended from time to time by Us as necessary). If you do not agree to be bound by these terms you are not permitted to use any PanicGO Service.
- Scope of Agreement
This Terms and Conditions Agreement applies to your use of the PanicGO Services, including any additional content that we make available from time to time as part of the PanicGO Services.
- Changes to this Agreement
We may amend or add to this Terms and Conditions Agreement at any time, by publishing the amendments on the relevant PanicGO Services together with the date the changes will be effective from. If you use the PanicGO Services after the date the change becomes effective, you will be deemed to consent to the changed terms. If you do not agree to the changes, you must stop using the PanicGO Services and cancel any services that are based on an ongoing, rolling contract that require you to subscribe for periodic payments (“Subscription Services”) by following the instructions in Clause 9 below. Otherwise, the new terms will apply to you.
- Registering an Account with PanicGO
We will charge fees to access certain PanicGO Services. If you wish to access and participate in these services, you will need to register for an account (“PanicGO Account”).
In order to register for an account you must: (i) be at least 18 years of age; (ii) provide us with certain information about yourself, the information required may depend on which PanicGO Services you wish to use; and (iii) not allow third parties access to your PanicGO Account.
You may need to set up a password when you register for a PanicGO Account, this will be required whenever you make a purchase from your PanicGO Account and to change certain settings on the PanicGO Account.
It is your responsibility to ensure your PanicGO Account details remain up to date. Failure to provide correct information when registering an account or to ensure your information remains up to date may lead to Us suspending or terminating your PanicGO Account. In addition, you are responsible for all activities that occur on your account therefore, if you suspect the security for your PanicGO Account has been breached you should let Us know as soon possible by contacting the PanicGO Customer Service Team.
- Purchase of Products and Services that Require Payment
The PanicGO Services detail products we may have available for you to purchase. However, please note that the images of the products on the PanicGO Services are for illustrative purposes only, colours and packaging may vary.
Our order process is designed to allow you to be clear on exactly what PanicGO Services you are ordering, it is your responsibility to ensure your order correctly reflects the PanicGO Services you wish to purchase.
We reserve the right to amend the prices of the PanicGO Services and any orders that have not been dispatched may be subject to the amended prices. The prices quoted do not include delivery charges which will be as detailed on Our website when you are ordering your PanicGO Services.
The prices shown for the PanicGO Services exclude VAT, which will be added at checkout unless you are able to claim exemption. If the rate of VAT changes between the date of your order and the date on which you have paid for your PanicGO Services in full your order will be subject to the adjusted rate of VAT. If you are a business account holder, VAT (where applicable) will be detailed on your purchase invoice.
- Subscription Services
We may provide Subscription Services that are based on an ongoing, rolling contract that require you to subscribe for periodic payments.
We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for Subscription Services. Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring Subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that have not previously been processed.
Provided that automatic renewals are allowed in your country or territory, we may automatically renew your Subscription Services and charge you the then current price for the renewal term. You must cancel the Subscription Services before the renewal date to avoid being billed for the renewal.
You may cancel the Subscription Services following any fixed minimum contract period, provided you comply with the terms of any contract you entered into when you subscribed to the Subscription Services.
The initial purchase of your PanicGO Services must be paid for by credit/debit card and subsequent monthly payments for subscription services will be taken from the same card. Your payment card can be changed or updated by contacting the PanicGO Customer Service Team.
Alternative payment methods may be made available on request and at PanicGO’s discretion for business account holders.
You agree We are not liable for any loss caused by any unauthorised use of your payment card or other method of payment by a third party in connection with your PanicGO Account.
Any attempt to defraud the PanicGO Service through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment will result in immediate termination of your account, and active pursuit of civil litigation and/or criminal prosecution.
You must not make payments to us with money that does not belong to you, which has been gained from criminal or other illegal activity or with a credit, debit or charge card that does not belong to you.
We may suspend or cancel the PanicGO Services if we do not receive an on-time, full payment from you. Suspension or cancellation of the PanicGO Services for non-payment could result in a loss of access to and use of your account.
You will be liable for any costs we incur due to you not making the correct payments by the required dates, including a fee of £10 for each failed direct debit or card payment and interest on any outstanding amounts at the rate of 5% above the Bank of England base rate from time to time (per annum) and any further administration costs We incur.
- Delivery of Products and Services
Any PanicGO Service ordered by you that requires delivery will be dispatched via Royal Mail 1st Class Post (or similar, for overseas sales) subject to the initial payment, delivery charges and any VAT thereon having been received in full by PanicGO. Please note that any dispatch estimates provided are not guaranteed dispatch times and should not be relied upon as such. We are not responsible for any delay in delivering your PanicGO Services caused by issues outside of our control. As we process your order, we will inform you if any Products you order turn out to be unavailable.
PanicGO will deliver the Device to the address you supply to us. The Device will be at your risk from the time of delivery and it is your responsibility to ensure that a responsible adult is able to accept receipt.
If your PanicGO Device is damaged or lost you will need to pay in full for a replacement. Please note, if you have ordered a Subscription Service from us you will still be liable to make ongoing payments even if your PanicGO Device is damaged or lost.
- Fair Use
The facility for voice calls via the PanicGO System is intended for use in situations where the user of the PanicGO Service requires assistance. We reserve the right to amend the cost of your Subscription Service with 14 days’ notice for any PanicGO Account whose voice call usage exceeds this. This change to the Subscription Service will take effect from the beginning of the month after the end of the 14-day notice period.
During the 30-day notice period you may terminate your PanicGO Account by notifying PanicGO Customer Service Team. Your PanicGO Account will not be terminated and you will continue to incur costs until the PanicGO Device has been received safely and in good working order at PanicGO Limited, The Media Centre, 7 Northumberland Street, Huddersfield, West Yorkshire HD1 1RL, United Kingdom.
- Refunds and Cancellation
Any order completed over the phone or online may be cancelled within 30 days of submitting the order. If you have already received delivery of your PanicGO Device you must return it to us at your own cost and risk, unused in its original packaging and with all its documentation; your refund of the PanicGO Device purchase price will be processed once We have received the PanicGO Device at PanicGO Limited, The Media Centre, 7 Northumberland Street, Huddersfield, West Yorkshire HD1 1RL, United Kingdom.
We may at our discretion extend the money-back cancellation period.
If you believe your PanicGO Device may be faulty please contact PanicGO Customer Service Team and they will arrange a replacement for you. You will need to return your device prior to a replacement being dispatched.
This clause does not affect your statutory rights.
- Right to Refuse Access and Termination
We reserve the right to refuse to register or to terminate any PanicGO Account if any of the following occur:
- You have been found to have breached this Terms and Conditions Agreement or any additional terms.
- You have been found to have infringed, or You are in Our view likely to infringe, intellectual property rights.
- You have had your approval of use withdrawn at some point in the past (including the time when the application to open a PanicGO Account was made).
- You have included false or erroneous information (including spoofing) or omitted information in his/her application.
- You have been shown to have neglected payments in the past.
- At the time of application, any of the credit card companies designated by PanicGO as acceptable for the settlement of bills (“Credit Card Companies”) did not recognise use of a credit card by you on the grounds that your contract had been terminated or membership revoked.
- Your name is found to be different to the name on the credit card whose details were supplied by the applicant at the time of application, where the credit card was issued by one of the Credit Card Companies.
- You are found to be either underage, under guardianship, or someone unable to act on his own account who has not obtained the approval of the designated proxy or custodian in registering for a PanicGO Account.
- For any other reason We judge you to be unsuitable for membership.
Without prejudice to any of its other rights, even when an application has been approved, PanicGO reserves the right to (i) terminate agreement(s) with the relevant User(s) and/or (ii) close the account(s) of users and/or (iii) withdraw approval from an applicant whose application is later found to correspond to any of the circumstances described in the previous paragraph. Usage fees and all other liabilities due in relation to the PanicGO Services by you, during the period of time between application and decision making by PanicGO to cancel the application for registration due to reasons itemised in the foregoing articles or for any other reason, shall be paid by you. Based on this provision, PanicGO may, without notifying you, transfer all or some of the rights to claim payment (including overdue interest) from you to the Credit Card Company that you use or declared to use to conduct payments.
By opening a PanicGO Account, you agree to allow us access to it to investigate complaints and/or other allegations of abuse.
You will not allow anyone else to use your login details or give them to anyone else. If you do, you accept full responsibility for the consequences of this and agree to fully indemnify and hold us harmless from any damage or harm that may result. You must contact PanicGO Customer Service Team immediately if you suspect misuse of your PanicGO Account or any security breach in the PanicGO Services.
We may change the PanicGO Services at any time, for any reason, and we may also cancel or suspend your ability to access them if you are in breach of this Agreement. If we cancel your PanicGO Account or your credentials, your right to use the PanicGO Account, PanicGO services and PanicGO Device stops immediately, but you are still required to pay all charges already incurred through that account.
- Following Termination
Unless otherwise agreed by PanicGO in writing to the account holder, following termination of your PanicGO Services the PanicGO Device will be deactivated and you will no longer be able to use it; however, unless you have purchased the PanicGO Device outright, the PanicGO Services will not be terminated and your liability to pay for them will continue until the PanicGO Device is received by Us in full working condition.
Any payments due to us must be paid immediately on termination of the PanicGO Services. If we have terminated your Use of the PanicGO Services under this agreement and you are within an initial minimum Subscription Service period or a subsequent renewal period you will be required to pay an amount equivalent to the remaining monthly payments due for that period on termination.
- Account Deactivation
We reserve the right to cancel your PanicGO Account if you have not used it for a continuous period of six months.
- Your Obligations
If you purchase the PanicGO Services as an individual, you agree that the PanicGO Services are only for personal use, and you will not use the PanicGO Services, any content available on the PanicGO Services, or your PanicGO account, for any commercial purpose. If you are a business user, you agree that you will use the PanicGO Services only for your reasonable commercial purposes.
You must not attempt to disassemble, decompile, create derivative works of, reverse engineer, modify, further sublicense, distribute, or use for other purposes the PanicGO Services, any game, application, or other content available or accessible through the Services, or any hardware associated with the PanicGO Services. If you do so, we may cancel your account and your ability to access the PanicGO Services and pursue other legal remedies. We may take any legal action we deem appropriate against users who violate our systems or network security, this contract or any additional terms and conditions incorporated or referenced in this contract. Such users may also incur criminal or civil liability.
You may be unable to use some of the PanicGO Services outside the country associated with your account. You must comply with the laws which apply to you in the location you access the PanicGO Services from. If any laws applicable to you restrict or prohibit your participation in them, then you must comply with those legal restrictions. Accordingly, We may monitor the location from which you appear to access the PanicGO Services and, may use techniques which are intended to block access from any location in which participation in the PanicGO Services may be illegal or restricted as we may determine in our sole and absolute discretion from time to time.
You may not sell, assign, or otherwise transfer your account or device to another person.
- Changes to Available Services and Products
We continuously work to improve the PanicGO Services and may change them at any time. Additionally, there are reasons why We may stop providing portions of the PanicGO Services, including (without limitation) that it is no longer feasible for us to provide it, the technology advances, customer feedback indicates a change is needed, or external issues arise that make it imprudent or impractical to continue.
We may, among other things:
- restrict or limit access to the PanicGO Services;
- retrieve information from any connected peripheral device used to log onto the PanicGO Services as necessary to operate and protect their security and to enforce this Agreement; and
- upgrade, modify, withdraw, suspend, or discontinue any functionality or feature of the PanicGO Services, or any hardware or software associated with them, from time to time without notice. We may do so by the automatic download of related software directly to device, including software that prevents you from accessing the PanicGO Services or using unauthorised hardware peripheral devices.
- Internet Access
Internet access may be required to access certain PanicGO Services. We are not an internet service provider and it is your responsibility to arrange the required internet access. You may incur charges related to Internet access, data transfer and other services per the terms of the data service plan and any other agreements you have with your network operator related to use of the PanicGO Services. You are solely responsible for any network operator charges.
- Service Availability
We and our affiliates, resellers, distributors, and vendors make no warranties, express or implied, guarantees or conditions with respect to your use of the services. You understand that use of the PanicGO Services is at your own risk and that we provide the services on an “as is” basis “with all faults” and “as available.” We do not guarantee the accuracy or timeliness of information available from the PanicGO Services. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement. You may have certain rights under your local law. Nothing in this agreement is intended to affect those rights, if they are applicable.
You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the services will be uninterrupted, timely, secure, or error-free or that content loss will not occur.
- Liability Limitation
You agree that your use of the PanicGO Services is at your sole risk.
You can recover from us for all successful claims only direct damages up to a total amount equal to the fees you paid for your PanicGO Services. You cannot recover any other damages, including consequential, special, indirect, incidental, or punitive damages and lost profits.
This limitation applies to anything related to this agreement, for example:
- the PanicGO Services;
- loss of data;
- your content, third party content (including code), third party programs, or third party conduct;
- viruses or other disabling features that affect your access to or use of the PanicGO Services;
- incompatibility between the PanicGO Services and other services, software, or hardware;
- delays or failures you may have in initiating, conducting, or completing any transmissions or transactions in connection with the PanicGO or Services in an accurate or timely manner; and
- claims for breach of contract; breach of warranty, guarantee, or condition; misrepresentation; omission; strict liability; negligence; or other tort.
The PanicGO Services are to be used as an aide to personal safety, however We accept no responsibility for the health and safety of any user of the PanicGO Services.
It also applies even if this remedy does not fully compensate you for any losses, fails of its essential purpose or we knew or should have known about the possibility of the damages.
You agree that We are not responsible in any way for any problems with the PanicGO Services that are caused by a matter beyond Our control, including but not limited to internet failures, equipment failures, power failures, severe weather, industrial disputes and sabotage.
Nothing in these terms will affect the statutory rights of any consumer. Nothing in these terms will exclude or restrict liability for death or personal injury arising from our negligence, fraud, gross negligence or wilful intent. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential or other damages.
- Intellectual Property
Any software or content (e.g., text, images, video, graphics, music, sound, or games) (for purposes of this section, we refer to all of these, as applicable, as “Software”) that PanicGO provides as part of the PanicGO Services are licensed and not sold. The license is according to the terms of this Agreement unless separate license terms are provided or referenced. We may also automatically download upgrades to the Software to update, enhance, and further develop the PanicGO Services. We reserve all other rights not expressly granted in this contract. The Software license ends when your PanicGO Services end unless we notify you otherwise. You must then uninstall the Software, or we may disable it. You must not work around any technical limitations in the Software.
- PanicGO shall use reasonable skill and care in the provision of the PanicGO Services and it shall perform them in accordance with all applicable legislation, and in all material respects any UK codes of practice relevant to their provision, including without limitation, the code of practice for the use of passive location services in the UK.
- No warranty is made regarding the results of usage of the PanicGO Services or that they will meet the User’s requirements or that the PanicGO Services will operate uninterrupted or error-free.
- PanicGO warrants that upon delivery and for a period of 12 months from the date of delivery, the PanicGO Device will be free from defects in materials and workmanship.
- PanicGO shall not be liable for a breach of this warranty unless: (a) You give written notice of the defect to PanicGO within 14 days of the time when you discover or ought to have discovered the defect; and (b) PanicGO is given a reasonable opportunity after receiving the notice of examining such Device and you (if asked to do so by PanicGO) return such Device to PanicGO at your cost for examination to take place there.
- If any Device does not comply with the warranty set out above (“Defective Device”), then, subject to clauses below, PanicGO shall at its cost, expense and discretion use all reasonable endeavours either to repair or replace the Defective Device within 10 working days of receipt of the Defective Device.
- Subject to payment by you of PanicGO’s charges in force from time to time for accelerated replacement PanicGO shall at your request replace any Defective Device within 72 working hours of receipt of the Defective Device by PanicGO.
- PanicGO shall not be liable for a breach of the warranty above: (a) to the extent that it is attributable to further use of such Device after giving the written notice referred to above; or (b) if the defect arises because the User failed to follow PanicGO’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Device; (c) that is attributable to fair wear and tear, abuse, improper use or use in an environment or for a purpose for which the Device was not designed or intended by PanicGO; or (d) if you alter or repair such Device or any part thereof without the written consent of PanicGO.
- If PanicGO complies with clauses 19.5 and 19.6 it shall have no further liability for a breach of the warranty in clause 19.3 in respect of such Device. Any repaired or replacement Device will be warranted on these terms for the unexpired portion of the warranty period.
- If PanicGO receives written notice from you of any breach of the warranty in clause 19.3, then PanicGO’s sole liability shall be, at its sole discretion, to: (a) remedy the breach within a reasonable time and without charge to you; or (b) refund such proportion of the Purchase Price as shall correspond to the period during which the breach took place.
- Except as expressly stated in these Terms and Condition all other warranties, representations (unless made fraudulently), terms and conditions are excluded to the fullest extent permitted by law.
You irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement, its subject matter or formation (including non-contractual disputes or claims).
- No Waiver
No failure or delay by Us to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy.
If We have to contact you or give you notice in writing, We will do so by email or by pre-paid post to the address you provide to Us in your order.
When you visit Our website or send e-mails to us, you are communicating with us electronically. We may communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
You acknowledge that there is a risk that your communications may be unlawfully intercepted or accessed by those other than the intended recipient.
- Data Protection
Your privacy is of the upmost importance to us and our Privacy Notice sets out how we collect, store and use any personal information we have about you.
Personal data is collected in various ways by your purchase and operation of the PanicGO Services. Examples of these shall include, but are not limited to:
- Personal details collected at the point of purchase, and in the setting up and operation of the PanicGO Device. These details may need to be shared with an alert contact, emergency service or anyone who is determined to have a legitimate need to know.
- Data collected by the operation of the PanicGO Services e.g. the setting up and use of the App; the creating, raising, and re-setting of alerts.
- When you contact PanicGO or our operating partners.
- Calls into our Customer Service team, Monitoring partners and alarm calls via the PanicGO Device are recorded in case of query, to comply with relevant accreditations/standards and for training purposes.
At all times, our processes shall comply with GDPR and any other relevant data protection legislation.
- PanicGO Customer Service Team
For information on customer support, please go to our website www.PanicGO.com or you may contact us from the UK on 0113 898 0950, or from outside the UK on +44 113 898 0950.
Recycling your old electricals is easy!
Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We’re proud to support your local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).
To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.